EHC Customer Satisfaction Survey

EHC CUSTOMER SATISFACTION SURVEY

Name
Company
Region
City
Email Address

1) How do you rate your current relationship with EHC?
Poor Somewhat Poor Satisfactory		Good Excellent
How can we improve?


2) How do you rate the overall quality of EHC products?
Poor Somewhat Poor Satisfactory		Good Excellent
How can we improve?


3) How responsive are we to your quality issues?
Poor Somewhat Poor Satisfactory		Good Excellent
How can we improve?


4) How do you rate our delivery performance (on-time, delivery schedules)?
Poor Somewhat Poor Satisfactory		Good Excellent
How can we improve?


5) Overall, do we meet your product and service needs?
Poor Somewhat Poor Satisfactory		Good Excellent
How can we improve?


6) How do you rate EHC's products and services compared to other handrail or safety brush suppliers (our competitors)?
Better	Same	Worse

Please explain:


7) Approximately what % of your handrail or safety brush purchases do you buy from EHC?
0% Less Than 50%		50%-99% 100%
Please explain:


8) How can we improve our products or services to better meet your needs?